Customer Interactions Services:

The cost of acquiring a new customer is five times the cost of retaining an old one. And hence it is important that your customer interaction is managed in the best possible way. Customer Interaction Services at OUTSOURCING INDIA are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services. We serve multiple industries including insurance, banks, financial services companies, retailers and OEM's.  

Benefits
The key benefits of using our customer interaction services include:

• Improved customer service levels
• Reduced customer support/marketing costs
• Higher sales conversion rate
• Enhanced flexibility to manage service peaks and troughs, product lifecycles
• Homogeneous, clearly defined processes across geographies
• Greater coverage and number of interactions with customers

Customer Support Services
Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis. Examples of this include customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.

Technical Support Services
Our technical support offerings include round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support. Examples of this service include customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.  

Employee IT Help-desk Services
Our employee IT help-desk services provide technical problem resolution and support for corporate employees. Examples of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, connectivity etc., office productivity tools support including browsers and mail, new service requests, product usage queries, IT operational issues, routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).  

Industry Administration:

Offerings
Our industry administration services provide transaction processing to diverse industries in the service sector where large transaction processing takes place on a routine basis. These include industries like insurance, banking, financial services, mortgage etc.  

Benefits

• Leverage industry/domain expertise
• Reduce transaction processing costs
• Reduce transaction processing time
• Greater quality and accuracy of transactions

Insurance Processing
Our insurance processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.

These include:  

New Business Acquisition

• Inbound/outbound sales
• Initial Setup
• Case Management
• Underwriting
• Risk assessment
• Policy issuance

Policy Maintenance

• Record Changes- Name, Beneficiary, Address
• Collateral verification
• Surrender
• Audits & Reinstatement
• Accounts Receivable
• Accounting & Reconciliation
• Claim Overpayment
• Customer service - voice/email

Claims Processing

• Claim Set Up
• Eligibility
• Duplication
• Validate Reserves
• Medical Supplemental
• Provider Excess Reinsurance
• Specific Excess Reinsurance
• Adjudication
• Account Settlement

Mortgage Processing

Our mortgage processing services offer comprehensive solutions to the mortgage sector mapping the complete industry business processes ranging from business acquisition services to collection outsourcing.

These include:      

New Business Acquisition

• Inbound/outbound enquiries
• Loan form data entry
• Collateral checks

Appraisal Title Checks

• Credit checks
• Property valuation
• Title checks
• Property Insurance checks
• Legal clearances

Underwriting Disbursement

• Credit evaluation
• Appraisal amount
• Checks for all other supporting
• Money disbursement
• Billing

Servicing Collections Maintenance

• Early and overdue collection calls
• Asset Management
• Overdue payments processing
• Accounting and reconciliation

Knowledge Services:

Offerings
Knowledge Services from OUTSOURCING INDIA cover the entire data management needs ranging from data entry to data analysis and subsequent decision support through data mining. We also provide R&D infrastructure and support services. Examples of this service include assisting a pharmaceutical company in its new drug discovery through outsourcing arrangement of its R&D lab, providing vertical specific engineering and design support for automobiles etc.

Benefits

• Productivity enhancements in terms of data processed/output
• Cost savings per R&D project
• High Quality engineering and design support   

• Debt Collection
• Transaction Processing
• Membership Processing
• Information Center
• Advertising Response
• Content Development
• Event Support
• Direct Marketing
• Mail Management
• Response Management
• Event Support
• Mail Handling
• Segregation
• Forwarding