Data Processing:
Telemarketing:
Our telesales and telemarketing outsourcing services target interaction with
potential customers for "prospecting" i.e. either for generating
interest in products and services, or to up-sell and cross-sell to an existing
customer base or to complete the sales process on-line. Examples of this service
include outbound calling to sell wireless services for a telecom provider,
outbound calling to retail households to sell leisure holidays, outbound calling
to existing customers to sell a new rate card for a mobile service provider
or outbound calling to sell credit/debit cards, elemarketing is the most interactive
marketing medium available.
Telemarketing allows you to answer your prospects questions, address their
concerns, and overcome their objections.Telemarketing is the only marketing
medium that allows you to adjust your strategy midstream and make any changes
at any time necessary to increase results. With telemarketing, you can change
both your offer and audience with just one phone call. Telemarketing scripts
can be edited with a moments notice.
And elemarketing calling hours can be adjusted.
Telemarketing
provides you with immediate feedback & valuable information that can be
quickly analyzed.
Telemarketing consistently outperforms all other forms of marketing and
is the most powerful, cost-effective marketing vehicle available today. Telemarketing
is a powerful, multi-billion dollar marketing vehicle. It should be part of
your marketing plan.
Telemarketing
is the only form of advertising that requires an immediate response.
Newspaper and magazine ads, radio promotions, billboards or direct mail
demand little or no immediate attention. They can all be ignored. Not telemarketing.
When the phone rings, the natural response is to answer it. Rarely do you
just ignore it.
Telemarketing provides you with a captive audience the minute the phone
is answered.
With telemarketing, you can instantly establish a conversation. It is
much easier to get your message across when you engage in a dialogue and questions
can be answered. Two-way communication using telemarketing is very powerful,
and very productive.
Telemarketing provides you with endless opportunities to increase and better
your business.
Telemarketing is the ultimate marketing tool. Some popular outbound telemarketing
applications include appointment setting, lead generation, surveys, market
research, list cleaning, database update, seminar registration, fund raising,
phone sales, and client reactivation... just to name a few.
Inbound telemarketing
allows you to respond and sell to your clients and prospects 24 hours a day,
7 days a week, 365 days a year.
Telemarketing also has powerful inbound applications. Inbound telemarketing
is perfect for order taking, customer service, any type of answering service,
after hours/overflow calls, taking credit card orders, voice mail service,
dealer locator service, seminar registration, reservation desk, inquiry service,
and direct immediate response to print ads and virtually any form of advertisement.
Report Mechanics:
Inbound Telemarketing
Services:
Our
five inbound telemarketing call centers provide you with superior quality
and disaster control including:
Inbound telemarketing services we provide include:
Outbound
Telemarketing Services:
We specialize in all forms of outbound telemarketing. All programs are personalized
to your individual needs. Do you need to combine outbound telemarketing applications?
No problem. Many outbound telemarketing programs we develop for our clients
have more than one objective. For example, some of our clients combine appointment
setting with database update, others combine phone sales with up-selling.
Your wish is our command.
The outbound telemarketing services we offer include:
Database Management:
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Database
Management |
Response
Systems |
Automated
Voice Management
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Data
Manipulation |
Data
Capture |
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Document
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Mailing
Services |
Project
Management |
Analytical
Services |
Accreditations
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The success
of First Move marketing services' own business strategy depends entirely on
the premise that the power of database driven marketing will continue to astonish
traditional marketers in the future.
We have therefore spent much time developing our own internal skills to enable
us to supply the required level of technical and operational support.
Data driven direct marketing is by far the most efficient and economic way
to find new customers, develop additional business with existing customers
and build loyalty across the board. 'Customer Relationship Marketing', has
at its core, customized databases.
Our customer service and IT team is experienced in listening to the business
needs of each client, translating those needs into an integrated commercial
'action plan' and then specifying the technical platform on which all that
action will take place. And as the database grows and changes we are constantly
involved to ensure it continues to meet your needs.
Our own technical platform currently consists of a network of 30 PC workstations,
4 high speed production (laser) printers, and a computer telephony server
supporting 2 ISDN 30 trunks, audio text operating system and voice and data
applications. At the heart of the network there are twin servers. Production
and development workstations are equipped with 100mb channels for fast throughput.
Our operating system is Microsoft NT4.
We are able to design, develop and manage databases that are flexible and
powerful. By taking responsibility for the management of your database we
leave you free to concentrate on the core functions of your business and to
avoid the capital and skills based investment in this critical, but specialist,
area.
Medical Transcription
& Coding:
MEDICAL TRANSCRIPTION:
Medical transcription is accurate and swift conversion of medical records
dictated by doctors or other medical professionals into electronic form. This
includes - patient history, reports, clinical notes, office notes, operation
reports, medical recommendations, letters, psychiatric relations, laboratory
reports, etc. It begins with receiving the dictation by tape or digitized
format, which is converted into a word/ text document. Nowadays, the client
leaves his dictation in a toll free number that is converted into a desirable
audio format and stored onto a dedicated server. The transcription unit logs
in to that server and downloads the dictation material. It is then converted
into word/text document using earphones and keyboards. The specialized word-processing
packages, which are used for medical transcription, include a medical dictionary
so that the person converting the voice files does not face any problems.
The transcription unit has to promise low down time and extremely high reliability/
accuracy of transcription. This is mission critical process allowing for very
thin margins for errors.
This may be carried out for any medical professional operating out of a small
clinic or a large hospital. The type of records include History & Physical
Reports, Clinic Notes, Office Visits, Operative Reports, Consultations notes
, Discharge Summaries, Letters, Psychiatric Evaluations, Laboratory/X-ray/
Pathology Reports and other similar kinds of records.
These transcribed records are used for archiving patient records, references
or for serving as a legal proof of medical advice. This record is used to
file claims from the various insurance companies. This record also serves
as a first time defense for the doctors who are sometimes sued by the patient's
for performing procedure by mistake.
In our MT division, we have nearly 100 trained professionals who can be categorized
as medical transcriptionists, Editors, QA's & Supervisors. Currently we
have a capacity of transcribing 33,000 lines per day. We have had transcription
exposure to live files in different fields.
Quality has been a way of life at OUTSOURCING INDIA always complying with
stringent quality norms and standards. OUTSOURCING INDIA's medical transcription
operation also confirms to stringent quality standards prescribed by AAMT.
We have always prided ourselves in ensuring total quality.
QUALITY EVALUATION
AT OUTSOURCING INDIA
Various levels of quality checks are being adopted after the file is transcribed.
The MTs transcribe the files and send them to Editors who edit each file.
A ratio of 1:3 is being adopted i.e. 1 Editor for 3 MT's. The minimum accuracy
level to be achieved by the editor is 98%. After editing and checking, the
editor sends the file to QA for quality check to ensure that the minimum accuracy
levels are met. A ratio of 1:3 is adopted i.e. one QA for 3 editors. The minimum
accuracy level to be achieved by the QA is 99%. The file is later reviewed
by proofreaders and eliminate any discrepancies that might have occurred while
formatting demographics and MT ids etc. Ones the files are ready, it is being
uploaded by the software engineer. Overall supervision from downloading of
files quality of transcription, turn around time compliance is done under
strict supervision of Production Manager. We operate 24 hours a day 7 days
week and 365 days in a year.
We have been effectively transcribing all reports/summaries such as Emergency
Room, Reports/Discharge Summaries/ Pediatric Reports/ Surgical Procedures,
History and Physical Report, Operative Report, Chart Note and Pathology Report.
A response time of between 8-24 hours and an accuracy of over 98% is the accepted
norm in Medical transcription.
SECURITY ASPECTS AT OUTSOURCING INDIA
Few guidelines set for ensuring confidentiality of patient are:
Platforms that we are currently working on
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